Privacy Policy

This Privacy Policy ("Policy") is issued by bet12 ("the Platform", "we", "us", "our") and applies to all individuals who access, register for, or use the services available at https://bet12.cam and any associated interfaces ("Users", "you", "your").

bet12 is an online casino and sports betting platform serving players across Malaysia and Southeast Asia, offering live dealer games, video slots, football betting covering Liga Super Malaysia, the English Premier League and other major competitions, and related entertainment services. In providing these services, we necessarily collect and process certain personal information about our users.

This Policy is designed to give you clear, honest information about our data practices so you can make informed decisions about your personal information. We are committed to processing your data lawfully, fairly, and transparently at all times.

For the purposes of this Policy, the following terms shall have the meanings set out below:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial data, and device identifiers.
• "Processing" — Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transfer, or erasure.
• "Data Controller" — The entity that determines the purposes and means of processing Personal Data; for the purposes of this Policy, bet12 acts as the Data Controller.
• "Data Processor" — A third party that processes Personal Data on behalf of the Data Controller under a contractual obligation.
• "KYC Data" — Documentation and information collected for Know Your Customer identity and age verification purposes, including government-issued identification documents.
• "Cookies" — Small text files stored on a User's device by a web browser, used to record session information, preferences, and analytics data.
• "AML" — Anti-Money Laundering; regulatory obligations that may require the Platform to collect, retain, and report certain User financial data.
• "Third Party" — Any entity other than bet12 and the User, including payment processors, game studios, analytics providers, and fraud detection services.

We collect Personal Data through several channels — directly from you during registration and account use, automatically through your interactions with the Platform, and from trusted third parties for verification purposes. The categories of data we collect are outlined below.

3.1 Data You Provide Directly

• Registration data: Full legal name, date of birth, residential address, email address, mobile number, and chosen username.
• KYC documentation: Copies of your Malaysian MyKad, passport, or other government-issued photo identification; proof of address documents (e.g., utility bills, bank statements); and, where applicable, proof of payment method ownership.
• Financial data: Payment method details submitted during deposits and withdrawals, including bank account references, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), and cryptocurrency wallet addresses (for BTC, ETH, USDT, LTC transactions). We do not store full card numbers or banking passwords.
• Support communications: The content of messages, emails, and live chat conversations you initiate with our customer support team.
• Responsible gambling declarations: Self-assessments, limit-setting requests, and self-exclusion applications submitted through the Platform or via support.

3.2 Data Collected Automatically

• Device and access data: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), and screen resolution.
• Usage data: Pages visited, session duration, games accessed, wagers placed, bet history, deposit and withdrawal history, and timestamps of Platform interactions.
• Location data: Approximate geographic location derived from IP address, used for fraud detection and access control purposes. We do not collect precise GPS location data.
• Cookie data: Session identifiers, preference settings, and aggregated analytics data. See Section 7 (Cookies & Tracking) for full details.

3.3 Data from Third Parties

• Identity verification results from KYC service providers.
• Fraud risk scores and device fingerprint data from fraud prevention partners.
• Transaction confirmation data from payment processors, including DuitNow, FPX, and participating Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong).
• Responsible gambling self-exclusion register data, where applicable, from third-party exclusion scheme operators.

We process your Personal Data only for specific, documented purposes. The table below summarises the primary processing activities and the corresponding purpose for each:

bet12 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our contractual obligations to you as a registered account holder — including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including AML obligations, KYC requirements under our licensing framework, and responses to lawful authority requests.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement — where these interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and optional personalisation features, where you have given explicit, informed, and revocable consent. You may withdraw your consent to marketing communications at any time by contacting support.

We share your Personal Data only with trusted third parties where necessary to deliver our services or comply with legal obligations. All third-party Data Processors are bound by contractual data processing agreements that require them to handle your data securely and in accordance with this Policy.

Categories of recipients include:

• Payment processors: Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong), e-wallet providers (Touch 'n Go, Boost, GrabPay), DuitNow/FPX network operators, and cryptocurrency processing partners — solely for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist with document verification, age confirmation, and liveness checks to fulfil our 21+ age enforcement obligations.
• Fraud detection and AML partners: Specialist services that screen transactions and account activity for indicators of fraud, money laundering, or other prohibited conduct.
• Customer support infrastructure providers: Live chat, email, and ticketing platform providers who process support communications on our behalf.
• Analytics and platform performance providers: Services that process aggregated or pseudonymised usage data to help us understand platform performance and user experience trends.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulation, we will disclose Personal Data to competent authorities. We will notify you of such disclosures where legally permissible.

bet12 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that enable us to recognise returning visitors, maintain session states, and analyse Platform usage patterns.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly — including session authentication, security tokens, and payment page state. These cannot be disabled without breaking Platform functionality.
• Functional cookies: Store your preferences such as language settings, currency display (MYR), and game category filters to personalise your experience on return visits.
• Analytics cookies: Collect anonymised or pseudonymised data about how visitors use the Platform — including pages visited, session length, and navigation paths — to help us improve the user experience.
• Fraud prevention cookies: Used by our fraud detection systems to assign risk scores to sessions and identify anomalous behaviour patterns.

Most modern browsers allow you to control cookie settings through your browser preferences. However, disabling strictly necessary cookies will impair your ability to use the Platform. To adjust your cookie preferences, please refer to your browser's help documentation.

We retain Personal Data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Account data and KYC documentation: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with AML and licensing record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required for AML compliance and dispute resolution purposes.
• Support communications: Retained for three (3) years from the date of the interaction, or longer where an active dispute or investigation is in progress.
• Usage and analytics data: Retained in anonymised or aggregated form for up to two (2) years for platform analysis and improvement purposes.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

bet12 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the Platform is encrypted using 256-bit SSL/TLS protocols.
• Encrypted data storage: Sensitive data at rest, including KYC documents and financial records, is stored using industry-standard encryption.
• Access controls: Internal access to Personal Data is restricted to authorised personnel on a need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Two-factor authentication (2FA): Available and encouraged for all user accounts to reduce the risk of unauthorised account access.
• Regular security assessments: The Platform undergoes periodic vulnerability assessments and security audits by qualified third-party security professionals.
• Incident response procedures: We maintain documented procedures for responding to data security incidents. In the event of a breach that poses a risk to your rights, we will notify affected Users in accordance with applicable law.

Subject to applicable data protection laws, you have the following rights with respect to your Personal Data held by bet12. To exercise any of these rights, please contact our Data Protection team at the details set out in Section 15.

We will respond to data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days; we will inform you of any extension within the initial 30-day period. Requests must include sufficient information to verify your identity before we can process them.

bet12 strictly prohibits access to and use of the Platform by individuals under the age of 21. We do not knowingly collect, store, or process Personal Data belonging to minors. Our mandatory KYC identity verification process is specifically designed to enforce this age restriction at the point of account registration.

If we become aware that we have collected Personal Data from an individual who is under 21 years of age, we will take immediate steps to suspend the relevant account, delete or anonymise the collected data to the extent permitted by law, and report the matter to the appropriate authorities where required.

The Platform may contain references to or integrations with third-party services, including payment gateways, identity verification providers, and analytics services. These third parties operate under their own privacy policies, which are independent of this Policy.

bet12 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policy of any third-party service before providing your personal information to them directly. Our payment method partners — including DuitNow, FPX network operators, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank — each maintain their own privacy and data security policies governing data processed through their respective platforms.

We conduct due diligence on all third-party Data Processors before engagement and require contractual commitments to data protection standards as a condition of engagement.

As an international online gaming platform, bet12 may transfer your Personal Data to servers and service providers located outside of Malaysia. We take steps to ensure that any such cross-border transfers are conducted in compliance with applicable data protection requirements, including through the use of appropriate contractual safeguards with receiving parties.

Where your data is transferred to a jurisdiction that does not provide an equivalent level of data protection to Malaysia, we implement additional contractual measures — such as Standard Contractual Clauses or equivalent data transfer mechanisms — to ensure your data remains protected to the standard described in this Policy.

bet12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform services. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Material changes to this Policy will be communicated to registered Users via in-platform notification or email at least 7 days before the changes take effect, where practicable. Your continued use of the Platform following the effective date of any amended Policy constitutes your acknowledgement of the updated terms.

We encourage you to review this Policy periodically. The current version is always accessible at https://bet12.cam/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our team through the channels below. We are committed to responding to privacy-related enquiries promptly and thoroughly.

• Live Chat: Available 24/7 on the bet12 Platform in English, Bahasa Melayu, and Mandarin Chinese. For privacy requests, please state "Privacy Request" or "Data Rights Request" at the start of your chat.
• Email: [email protected] — please include "Privacy Policy" in your subject line.

Our support team serves players across Malaysia — including Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, and Johor Bahru — with an average live chat response time of 3–5 minutes. Written enquiries are typically addressed within 24 business hours.

If you are dissatisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.